AI Transparency
Eddy Works' current AI stance, data use commitments, and roadmap.
1. Current state
No AI features are active in production today.
The Eddy platform (workflow execution, session management, strategy documentation) currently operates without AI inference. No data is sent to an AI model as part of normal use of the product.
2. Initial approach — bring your own key
The first AI features will use a bring-your-own-key (BYOK) model. Customers who want AI-assisted features provide their own API key for a supported provider (initially OpenAI).
- Your Organisation will store its API key in Eddy at the Organisation level (planned — the experimental implementation stored it at workspace level; the shipped version will move it to Organisation).
- Requests to the provider are made on behalf of your Organisation using that key.
- Eddy Works uses the key solely to relay requests to the provider — we do not use it for any other purpose.
- The provider's own terms and data policies govern data submitted to their models.
3. Long-term approach — Eddy-provided AI
Over time we aim to provide our own AI services. These will be funded through an AI credit model: customers who opt in to share certain data with Eddy Works earn credits on their account.
What data, and what never:
- Customer Content must not be used — field answers, uploaded files, comments, votes, and other materials that users type, upload, or submit into Sessions are never used for training.
- Only processed and structural data: process metadata, stage timing, transition patterns, map structures — the kind of data that helps us understand what makes a good process and improve the Service.
Participation is opt-out — enabled by default, with a toggle at the Organisation level to turn it off. Customers who opt out use AI features at standard pricing without credits.
4. Training commitment
Eddy Works will not train AI models on Customer Content — the data, text, files, votes, and decisions that users type, upload, or submit into Sessions.
Training, when it happens, will draw only from process metadata and structural patterns, only from customers who have not opted out, and only to improve the Eddy service.
5. EU AI Act
When deployed, Eddy's AI-assisted features would fall within the scope of the EU AI Act as a limited-risk system (Article 52 — transparency obligations for AI that interacts with humans). We intend to meet the applicable transparency requirements: users will be informed when AI is generating or assisting with content.
We do not operate, and do not plan to operate, any high-risk AI system as defined under Annex III of the EU AI Act.
6. Questions
For questions about AI in Eddy, contact privacy@eddy.works.