Definitions

Shared defined terms used across the Eddy Works Terms of Use, Acceptable Use Policy, Privacy Policy, and Data Processing Agreement.

COUNTER-DRAFT — Eddy Works, 11 June 2026. Published here for review — not yet approved by counsel and not yet in force.

1. Defined terms

Capitalised terms used in the Terms of Use, Acceptable Use Policy, Privacy Policy, and Data Processing Agreement have the meanings given below unless otherwise defined in the specific document.

Term	Meaning
AUP	The Acceptable Use Policy, which forms part of the Terms.
Authorised Partner	A third party separately authorised by Eddy Works (under a written agreement) to resell, implement, or deliver services built on the Eddy platform. Distinct from a Customer who invites external participants into its own processes.
Beta Access Period	The period during which the Service or specific features are made available as a beta release. A beta release is a product status (invite-only private beta or opt-in public beta), not a per-Customer trial. The Beta Access Period has no fixed end date and will be notified via the Service or Website.
Customer	The legal or natural person that subscribes to the Service and is identified as the customer on the Order Form. The Customer is usually represented by an Organisation and its controlling Owners/Admins.
Customer Content	The data, text, files, votes, decisions, and other materials that users type, upload, or submit into the Service via Map stages or otherwise.
Customer Notice	Any terms, data-processing notices, or participant instructions that a Customer may choose to present to first-time Participants in its Processes via the Customer notice feature.
Data	Has the meaning set out on the Data categories page. References to specific data categories use the capitalised category names defined there.
Documentation	The user guides, help articles, and technical documentation we publish at help.eddy.works (planned — not yet live).
Eddy Works / we / us	Eddy Works Limited, incorporated in New Zealand.
External Participant	See Guest. "External participant" is a plain-language description of the relationship; Guest is the role. They are one and the same.
Fees	The amounts payable by the Customer for the Service as set out in the Order Form or Pricing Page.
Force Majeure	An event that is beyond the reasonable control of a party, excluding: (a) an event to the extent that it could have been avoided by a party taking reasonable steps or reasonable care; or (b) a lack of funds for any reason.
Guest	A person invited to participate in a Session via a link (start link, group invitation, or template permalink) who holds their own independent Eddy account. A Guest is not a general member of the Customer's Workspace — their access is limited to Sessions they are assigned to. "Guest" is an organisation role, not a separate account type. Also referred to in plain language as an "external participant."
Map	A reusable process design built in the Service — a structured graph of Stages, Transitions, Roles, and Blocks that can be executed as a Session.
Map Role	A named participant lane defined by the author of a Map (e.g. Submitter, Approver, Reviewer). Map Roles are author-defined and not a fixed system list.
Member	An Eddy user whose account holds a membership role (owner, admin, or member) in the Customer's Organisation. Members are invited or controlled by the Customer. This category does not include External Participants, whose relationship with Eddy Works is independent.
Order Form	A written or online order that references these Terms and sets out the subscription details.
Organisation	The top-level container in the Service associated with the Customer's subscription — encompassing billing, membership, Workspaces, and administrative control.
Participant / Eddy user / user	Any person with an Eddy account who accesses the Service, including Members and External Participants.
Process	The execution of a Map as one or more Sessions.
Row / Record	The structured output produced when a Session is completed — a row in a Table containing the structured data captured during that run.
Service	The Eddy platform — including the Builder, Session execution environment, Table, and Operator view — provided by Eddy Works under the Terms.
Session	A single live execution of a Map.
Session Assignment	The stage-level token that grants a specific Participant access to a specific Stage in a Session. Co-ownership of Session data attaches at this grain.
Stage	A single step in a Map — typically one screen that a Participant acts on. Access to a Stage is enforced per-stage; Participants see only the Stages they hold Session Assignments for.
Start Date	The date that the Customer first agrees to the Terms.
Table	The structured collection of Records produced by Sessions run against a Map.
Template	A Map made available for reuse in one of three tiers: Private Template, Partner Template, or Public Template. See clause 11.
Terms	The Terms of Use together with the AUP, Privacy Policy, and DPA where applicable.
Workspace	A container within the Customer's Organisation for a team's Maps, Tables, members, and Sessions.

1. Defined terms

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